£ 9. • Connect the power supply to the back of the new box, then switch on at the wall. Thanks for your post on our Community Forums @Kimloan, and a very warm welcome to our Community Forums! Sorry to see that the installation could have been done tidier that what was left behind. Virgin Mobile. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. Phone Line Dead But Internet Still Works Or Drops Out Noisy Ly. Can someone come and set it up? 0 Kudos Reply. 4. (and up the wall). 3. Hi all, when I signed up for Virgin Media, it said the service was available at my house. Is there likey to be any problem with this, such as degraded of weaker quality or speed. These are the parts I could find, they were screwed into the end on the coaxial cable. tion of your internal wall socket. My Virgin wall socket just have phone line, didn’t get any F type connector, so I cannot connect the isolator cable. Absolutely not. Attached Files: AC6BF45B-7AEF-4AB1-8BEA-C067E23F4546. A photo would be helpful if possible. I noticed Hub5 has ethernet sockets, but game consoles and pcs are too far to connect to the Hub5 directly. You can also add WiFi Max to our. Dave. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. All forum topics; Previous topic; Next topic; 1 ACCEPTED SOLUTIONProject Lightning is Virgin Media’s latest expansion of their network, potentially passing 4 million extra premises, a large portion of it will break away from the traditional hybrid fibre-coaxial network and change to radio frequency over glass and FTTP. on 31-12-2021 10:47. It is likely you will be waiting a few days. We would like to show you a description here but the site won’t allow us. I have signed up as a new user for Virgin Fibre. First, turn your TV box off at the wall. 3 2 Attach the connector cable with the white end to the socket on the rear of your 360 Mini box by pushing it firmly into place. Red Light. - 5250024 1 ACCEPTED SOLUTION. Stay safe online. Connect the Virgin TV 360 box to your home network and you’ll be ready to watch recordings on any other Virgin TV box that’s connected to the same network. Phone. Got my virgin media self install kit but I don't have a virgin socket. I wanted to check with people on here before trying to get an engineer in, just. • For the best connection, connect your phone directly into the main Virgin Media wall socket – and check you’re not using an extension cable. Get the Hub ready by connecting the wires. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. We would like to show you a description here but the site won’t allow us. Sometimes there is no wall box, just a trailing cable. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. I will private message you now to confirm your details. Get virgin engineer to move the wall socket. I have only got one rectangular shaped white socket (Shown as below) but it seems old. Everything is converted to specialised triple screened coaxial cable. Post a photo of the "wrong" socket please. If you are trying to do something else, please explain more. One branch goes to the modem and the other to the V6 box. Virgin cables must only be provided by isolated sockets provided by Virgin Media. If you have a phone that uses batteries, check they’re inserted correctly, charged – and replace, if necessary. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. How to install Virgin Media broadband The beauty of using a QuickStart self-install kit for no extra cost is that it’s fast, easy and can save you making a £30 installation appointment. It has two outputs on the left of the wall box. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Only an aerial cable (pictured below) connected to a box outside my flat. Virgin Media; My Virgin Media; Shop; Help;. Once connected it directly to a hub, a little bit loose, but then interne. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. So you can either unscrew this one & push on the connector provided in the Quick Start pack. Attention! Your ePaper is waiting for publication! By publishing your document, the content will be optimally indexed by Google via AI and sorted into the right category for over 500 million ePaper readers on YUMPU. A Virgin Media wall socket is specifically designed to support the company’s broadband and cable TV services, while a regular telephone socket is used to connect a telephone to the telephone line. When it comes to household wiring, Virgin Media wall socket wiring diagrams provide vital information about the way in which the electrical cabling in your house is arranged. Once connected it directly to a hub, a little bit loose, but then interne. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. Those appear to be a pair of cables for a satellite connection. No internet, unfortunately. I received a box to quick start with VM but there is no wall socket in my flat. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we have internet. 12-10-2022 18:51 - edited 12-10-2022 18:59. Hi, Same problem here. Virgin media wall socket in an unusable place in QuickStart, set up and connections Saturday; Hi in QuickStart, set up and connections a week ago; Top. kirbyp4. My wall - 5351271. Account - Mobile. I recently got Virgin broadband installed. Stream from Virgin Media. I was sent the pack as. We have the quickstart pack but sadly cannot get broadband set up and working. Hi, I recently moved from Talktalk using the BT socket to Virgin for Broadband and Phone. Apologies for any cabling issues. 19 minutes ago. You can also check for a loose cable as not all properties have a socket. Any telephone wall sockets you have in the home will stop working post-switchover unless you ask VM to link the sockets to the hub's phone connection as part of the switchover process. We've set up the main 360 TV box downstairs, cabled directly into the Virgin Media wall outlet and via ethernet into the router so we've no issues at all there. Wall sockets and no connection. 2. Kath_F. We would like to show you a description here but the site won’t allow us. just moved in, can see the brown cable coming in from outside but there's no VM. I got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. I have two wall sockets which say Virgin and two which say NTL, only the two NTL sockets have two connectors at the bottom, one labelled TV and one labelled FM. Call the Pre-installation and delivery team on 0800 052 1734. RedTomato said: I removed my Virgin cable about a month ago. You’ll know it’s ready when the white power light at the front of the Hub is on. 08K; 2. • Scroll to the HDMI port you connected the cable to. Plug the cables into the Hub. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. 2. How Do I Order Engineer Too Install Virgin Wall Socket Recived My Self Install Box Today And Did Not Know I Have Had Too Have A Different - 5102302Hi all, Just received my self install hub 3 kit and can't seem to find a wall socket to plug the cable into. Hello, I am currently at the stage where I need to connect the red wall socket cable to the VM wall socket. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. If it is a loose cable only, you will need one of these to connect the Quickstart cable. 22-12-2022 19:19 - edited 22-12-2022 19:20. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. Often in flats there is just a coax cable coming out of the wall, if you cannot trace one: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The final config should be: DSL Wall socket -> DSL port on AX82U -> Ethernet cable to AX11000's 1GB port. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Threatened "Do this within 12 hours. All the wall sockets I can see are for BT. on 15-02-2022 10:03. 1. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. Check out the purple envelope in the top right hand corner for a private message from me, and I'll. Phone. You will only have been sent a. Tuning in. Been having problems with my landline not working for some time, rang VM and they sent me a Hub 3 to replace the old cable modem I had. correctly to the Virgin Media wall socket, please follow these instructions to get set up. on 23-12-2022 10:31. When I proceeded to set up my Hub 3 I quickly realised that. Cihank617. If you don't have the cabling then call the pre-installs team on 0800 052 1734. A Virgin Media wall socket typically has more connections and capabilities than a regular telephone socket. As you can see from the below, they have a VM wall socket already installed, but this leads off to a three-way splitter. All the wall sockets I can see are for BT. There are two outputs from here (the two connectors that are close together on the white box). Plugging your virgin media router into an extension lead is fine. All the wall sockets I can see are for BT. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. Tudor. Again from a wall socket. The port of wall socket - 5152519. I can’t find a wall socket anywhere that matches those indicated by virgin. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Rob. 100. Hi there, I moved house and ordered VM broadband and got the option for a quick start kit. 132Mb average speed. Plug into the Hub. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). Wall Socket. And on the back of the box. Can't find Wall Socket on 18-11-2021 13:36. Next, connect the power cable. There is a virgin media wall socket in the house but there is already a cable that is wired (looks screwed in) to the socket. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. The Openreach sockets do not work for Virgin Media. . I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket, however, I do not have any of the specified wall sockets available apart from the BT socket. The house is a new build, there's no lead in the paint, no aquarium or anything like that. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. There are 10 types of people: those who. Our WiFi guarantee with WiFi Max is our promise you’ll enjoy download speeds of at least 30Mbps in every room or get £100 bill credit. to your Virgin Media socket. The cable already comes in through a chiselled out hole so will probably put in a socket box with your suggested brush faceplate. Depending on the age of the property the wall socket might be marked NTL or CATV or Cable TV etc. Booking an engineer is easy with Virgin Media. ; From the wall socket follow the white cable making sure it's tightly connected to the splitter. 8 KB Views: 54. No virgin media wall socket. 01-02-2023 10:59 - edited 01-02-2023 11:00. There's an openreach BT white box in the wall and there's 2 black cables next to it coming from outside next. Tudor. Or if the other end of the white cable is in a more useful. Manage Your Account. There are two options for to your TV. I’ve just received my quick start package. He will drill through into the lounge and connect an internal access point to the brown box on the exterior of the building. While you are there, unplug the cable which runs from the router to your telephone socket at both ends. Second, you'll likely need a manned installation for your VM services. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Excludes broadband faults and broadband network outages. Whichever is the most suitable. There are two empty wall sockets but the cable doesn’t fit into either. Virgin Media; My Virgin Media; Shop;. No internet, unfortunately. When I searched for my postcode online it showed that there's VM in the house, but I can't seem to find an MV wall socket. on 12-09-2023 19:31. If you have a SuperHub 3, please see the following explanations. The principle is exactly the same as every other modem. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. -a power cable for the hub's adapter. Available with M50 broadband or faster. Virgin Media Extension Cable. I have signed up as a new user for Virgin Fibre. Explain what needs to be done and book an engineer visit. - 5156068. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. Look for an omnibox on the outside of your property and try and trace the cable. QuickStart, set up and connections. 3 minutes ago. Hey, I recently just brought a Virgin Hub 5 but I realised that I don't have a Virgin Socket in my new flat. Plug the cordless base station into the VM hub and use cordless handsets around the home as required. Only now have I realised the bundle includes landline and as Im in a rental I cant have someone making any holes or adjustments to the walls. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. 97K; 1. . I just found a box in the closet which has a cable indicated as CABELCON 4. Go to solution. When you place your order, we'll let you know. I would get virgin to do it. pentagon-shaped device that plugs into a wall socket and has an. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Or call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Re: Red banded cable doesn't fit into the wall socket 3 weeks ago thats a very old socket by the looks of it - thats if it is from VM or one of the early providers - you could open it up and post another photo of whats inside - that may help but i would suggest the best course of action is give them a ring and book a tech - its freeNo photo attached. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. I have just received the Quick Install kit as my property has had VM in the past, but I have no wall socket to connect the isolator cable to. When the door-to-door salesperson from VM was negotiating my contract with me he assured me that my flat was already hooked up (he looked it up on his tablet), but. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. The cable running out of the Virgin box seems to be one of those screw in ones, and I can't budge it. Thank you for your post. Image below of the Virgin Media PSU Plug that connects to the coax. Connect the Hub’s power cable with the blue tab. Looks like the supply cable is dropping down from the top of the photo into a metal isolator box. Re: No wall socket. Please help. How do I book an engineer to come out - 5345632. 95. Re: Wall socket. Options. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do n. The "two cables" sound very like a Sky dish install. Not had any success calling. . You can also add WiFi Max to our. I understand that I am now to connect the landline to the Hub 3, but having done this, I don't get a connection. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. Switched. I don't work for Virgin Media. Options. I don't have a Virgin wall socket. The isolator has a terminator cap (marked below) fitted to the open end. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. They will charge £99 for a relocation. All the cabling is the property of Virgin Media and must not be touched. Step 1 - Check your connections. You can choose from a variety of wall socket types, depending on your needs. Hi all I have just received my kit today and have tried all available sockets that the cable would fit in. Whichever is the most suitable. 1st is unbranded on the outside with a likely looking socket inside but no joy on connecting. The internal wall boxes are mostly oblong. My Virgin Media App. This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. You dont need a new router just for the test the Computer will connect directly. • Using your TV remote push the Input, AV or Source button. add to list Tags Virgin Media Box Wall Mount (Side) UK , , Download: free Website: Thingiverse. Thanks for posting, welcome both to the community and also Virgin Media. Virgin Media Wall Socket. Re: Wall socket. Don’t have a virgin media wall socket; Options. But I have actually managed to get through to the technical team over chat. Forum; Apps. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. Options. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. It should look similar to the integrated wall socket on Picture 3. . You can also check for a loose cable as not all properties have a socket. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. Which was great as that is in a better location than my master Socket was. I'm a Very Insightful Person, I'm here to share knowledge. Connecting your V6 or TiVo box to your Virgin Media Hub is a piece of cake. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. Connect to the Virgin TV box. I have looked everywhere but can't seem to find one. Because I just newly moving to this house, and I just got the VM Quickstart kit with a coaxial cable. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. My Virgin wall socket just have phone line, didn’t get. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. Q4G8FS Installation Guide Virgin Media 1. Our WiFi guarantee with WiFi Max is our promise you’ll enjoy download speeds of at least 30Mbps in every room or get £100 bill credit. Tudor. You should see a welcome screen, then the Virgin Media start up screen. I’ve tried to schedule an engineer by using the app as it says but there isnt an option to do so! Can anyone help please?Plug the end of the telephone cable you unplugged from the wall socket into the adapter. However, I do not have any of the specified wall sockets available. Virgin Mobile. Tudor. When you place your order, we'll let you know. Try the automated service status number 0800 561 0061 to check for any faults in your area. My Virgin Media App. I'm currently renovating my living room, including the electrics. VM BB TV Landline. on 28-10-2022 17:29. So, follow these steps on how to disconnect, return and connect the new virgin media Hub. No wall socket but wire from underneath floorboards. Willferox, May 6, 2022 #1. Manage Your Account. We would like to show you a description here but the site won’t allow us. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. The other is marked TV, & this is used for TV & Broadband. Con-. The internal box should be oblong, square one are for phone. Tried looking but can't see a way to book an engineer for this? Thanks. your Virgin Media phone, or 0345 454 1111 from another network. Explain what needs to be done and book an engineer visit. #2. 84K; Tudor. It is likely you will be waiting a few days. Check all cables are tightly connected between the back of the box and your TV. Please help. Being connected to the internet is one of the most important modern essentials in 20. virgin media internal wall box. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Browse Virgin Media Virgin Media Community. Back a step. Further exclusions & legal stuff apply. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. An Ethernet cable – The. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. Quickstart is the quickest and easiest way to setup our services. Hi I have ordered a quick start kit and don't have a virgin media wall socket. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Just moved in to new (rental) flat. 4. I don't work for Virgin Media. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. I can only find the TV socket. Until any switchover is completed, your telephone wall sockets would work as per normal. Thank you for your post and welcome to the community. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User; Bookmark; Subscribe; Mute;. Go back to normal router mode as soon as the test is done. We would like to show you a description here but the site won’t allow us. wi-fi. Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. Stay safe online. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. Make sure the white cable is firmly connected to the back of your TV box and the Virgin Media wall socket. on 20-08-2022 22:47. There is this aerial splitter which seems the most obvious place to connect to, but the broadband won’t set up properly, as there is some hardware connection issue. Plugging your virgin media router into an extension lead is fine. Sadly, I can't set up because my wall socket does not fit. I have just recently signed up with virgin media previously having sky but have no wall socket I think I need to book a engineer visit but don’t no how. . Tuning in. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterdayon a domestic hub you look at the values thus. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. If you would pay an electrician to do it you may as well pay virgin and then you know it's done right. The cable line runs into the house to the socket but the router cable make end is - 5038783Given that Virgin Media is a cable-operator, and it's the co-ax cable that carries the live TV channels, then no - you can't avoid the cable requirement. It allows your computer to send information along your network. I don't have a virgin media wall socket and this is stressing me out. I have taken a look on our side and it looks as though you have spoken with the team regarding this. Then, now, I feel sad my broadband not working yet because of that. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. Vonage 2nd line. The wall socket I have within my home does not appear to be working. in Email 17 hours ago; Virgin Media cable installation with no permission in QuickStart, set up and connections yesterday; Water coming up through pavement next to vm chamber in. Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. powered by TiVo, somewhere else in your house to your Hub. My Virgin Wall socket not same as installation guide that one. If you don’t find it call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and SundayHi. The Virgin Media connection can be loose cable, perhaps from the outside you can see where it enters. It is surface clipped usually. I don't have virgin media wall socket. In any case, it doesn't work for the Virgin Media router, it seems to be using a different type of cable. Each box also has separate channels. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. The cable could be hidden within, or behind, furniture. We've re-kindled our VM TV package and have received the TV360m box and all the gubbins. on 30-12-2022 13:41. ThanksThe existing cables will be screw-on (11 mm spanner or pliers required). Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. com How to install Virgin Media broadband The beauty of using a QuickStart self-install kit for no extra cost is that it’s fast, easy and can save you making a £30 installation appointment. That is the correct fitting, it should push on unless its too loose inside the large housing. Or call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. All forum topics; Previous topic; Next topic; 14 REPLIES 14. Our expert teams are on hand to give guidance and walk you through all the features of our product range to help you make the right choice. Again from a wall socket. The two sockets on the wall on the RHS are telephone sockets. Virgin media wall socket in an unusable place. When i was connecting the isolater cable to the wall socket, i realised that when the walls were painted, some paint got onto the threaded piece of the wall socket connector. Do you have anymore images with more light so we can see the connection more? If you do have any further questions regarding self install you can find information. Most of our customers receive their bills via E-billing. So you can either unscrew this one & push on the connector provided in the Quick Start pack. easy install. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Connecting Hub 3 To Extensions Virgin Media Community 4797660. Tudor. Problem solved? Click to mark as a Helpful Answer, or use Kudos to. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. In my case the BT socket is no longer used at all and my phone connects into the back of the Virgin Hub - no additional socket on the wall needed. I would like to arrange for someone to come and look at it and if possible to move the socket whilst they are here. on 01-12-2022 11:22. It is actually a VM box but a very old one, even though it was still in use just over a month ago. our virgin media socket in the house is hanging off the wall and has been since it was first installed a couple of years ago. • Plug the power supply into a mains socket. The block box on second picture is an amplifier for terrestrial TV. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to. Virgin Media; My Virgin Media; Shop;. Hi, I entered my postcode as was told I could use QuickStart! After ordering the hub and looking at the instructions, we do not have a wall socket that matches in our house.